At The Baby Things, we're committed to creating magical moments for you and your little ones. We understand that every purchase is special, and we want you to love every item. Please review our Return & Exchange Policy below."

Personalized Items:

Our personalized items are crafted with love and attention to detail, just for you. Due to their unique nature, we CAN'T offer exchanges or refunds for personalized items unless there is a manufacturing defect.

• If you notice a defect:
  • Please contact our customer service team within 3 days ONLY of receiving your order.
  • Provide clear photos or a video of the defect.
  • We'll guide you on the return process and arrange for a replacement or issue a full refund.

Non-Personalized Items:

We understand that sometimes things don't work out as planned. For non-personalized items, you may request an exchange within 3 days of receiving your order, provided they are in their original, unused condition with all tags and packaging intact.

• To initiate a return/exchange:
  • Contact our customer service team within 3 days.
  • We'll provide you with a return shipping label (for eligible returns).
  • Carefully pack the item and ship it back to us using the provided label.

Important Notes:

• Return/Exchange Shipping Costs: For returns initiated by the customer (e.g., change of mind), return shipping costs will apply.
• Refunds: Refunds will be processed to your original payment method.
• Processing Time: Please allow 5-7 business days for your return to be processed.
• Sale Items: Sale items are final sale and are not eligible for return or exchange.

We're here for you!

If you have any questions or concerns, please don't hesitate to contact our friendly customer service team. We're always happy to assist and ensure you have a delightful shopping experience with The Baby Things.